Frequently asked questions
Information on ordering, making and personal service.
Quality & finishing (5)
What does Marziani specialise in?
On the double-breasted made-to-measure suit. Our collection includes the Milano Doppio and Venezia Doppio models, the double-breasted made-to-measure coat Valente and the made-to-measure trousers Venezia – every piece made to your measurements.
Which fabrics do you use?
We work with over 800 fabrics made of high-quality natural fibres – virgin wool, some with cashmere, silk or linen – from renowned Italian and British mills, including Ermenegildo Zegna, Loro Piana, Scabal and Vitale Barberis Canonico. We do not use polyester for our suits, coats and trousers. Every fabric is chosen for its hand, drape and durability.
If you would like a version without animal fibres, please get in touch – we will advise you personally.
Design, pattern and making are by Marziani. The names mentioned are trademarks of the respective mills.
How many fabrics does Marziani offer?
Over 800 fabrics – from renowned mills such as Ermenegildo Zegna, Loro Piana, Scabal and Vitale Barberis Canonico as well as other selected mills. Every fabric belongs to one of our five fabric worlds – Atelier, Prestige, Heritage, Signature and Elite – and therefore has a fixed price.
We show a selection in our fabric library; we present all others to you in a consultation, online or in Hamburg. If you already know your fabric code, enter it on the product page – fabric world and price appear automatically.
How are your jackets constructed?
As standard, our jackets are made in half-canvas construction: a canvas in the chest and lapel area gives shape, a natural drape and a beautiful lapel roll – while staying pleasantly light.
On request, we make your jacket in full-canvas construction for a surcharge of €200: the canvas runs through the entire front and adapts to your body over time.
Can I get personal advice?
Yes. You can arrange a personal appointment in Hamburg or receive advice on fabric, cut and measurements comfortably by video consultation. Request an appointment
Order & making (5)
How does the ordering and making process work?
Every piece is made individually for you – most of our pieces in Portugal. After placing your order, you receive a confirmation with all relevant information about the process. Your piece is then made with the greatest care and precision.
Where are Marziani suits made?
Most of our pieces are made in Portugal – to your measurements and checked by our tailor before cutting. Design and pattern are by Marziani.
Can I change my order later?
Orders are processed daily and prepared for production straight away.
Changes are possible as long as production has not yet started. Orders are checked promptly and prepared for production. Change requests can be taken into account until processing begins.
Once preparation is complete and production starts, later changes are unfortunately no longer possible.
Are individual adjustments possible?
Individual adjustments are possible for selected options. Whether and to what extent this can be done depends on the product.
Do individual adjustments affect the delivery time?
Individual adjustments are carefully integrated into the making process. In rare cases this may extend the production time – we will of course inform you early if so.
Delivery (2)
When will I receive my order?
Every piece is made individually for you. Delivery usually takes 3–4 weeks, depending on model, fabric and finish.
As soon as your order is on its way, you will receive a shipping confirmation with tracking information.
Which countries do you currently deliver to?
We currently deliver within Germany and Europe. For international requests, please contact us in advance – we will gladly review the options for you individually.
Measurements & fit (2)
How do I take my measurements?
Online in nine steps: from your height, weight and figure we calculate 13 measurements. You can check and correct each one with a tape measure – each comes with a short illustrated guide. Photos are optional. Before cutting, our tailor checks all details; we advise in person in Hamburg or by video, by appointment.
For a precise result, we recommend taking the measurements close to the body, without allowance. Use a flexible tape measure. You will find a detailed step-by-step guide in our measuring guide. If you have any questions, our team will advise you personally.
How do I find my right size?
Our size charts offer reliable guidance. If you are between two sizes or unsure, we recommend a short consultation with our team to make the right choice.
Returns & complaints (3)
What is your return policy?
As every piece is made individually to your measurements and wishes, returns are generally excluded.
Should a justified defect nevertheless occur, we will review the case carefully and find an appropriate solution.
What happens if my suit does not fit?
If your first Marziani order does not fit, we reimburse the alteration at a tailor of your choice up to €100. Contact us with photos within 30 days of delivery – together we will find the best way. Reimbursement against the tailor's invoice and a photo of the altered piece with the Marziani label. Applies to fit alterations, not to style changes.
What happens if something does not meet your expectations?
Should your product not arrive in perfect condition, please inform us within 24 hours and send us corresponding photos. We review every case with the greatest care and will get back to you promptly with an individual solution.
Customer service (1)
How do I reach customer service?
Our team is always available for personal matters. You can reach us at service@marziani.de or via our contact form.
Any further questions?
Our client service is personally at your disposal – by email or in a video consultation.
Contact us