Shipping & returns
Information on delivery and returns.
Delivery (4)
Carrier
All orders are shipped with our logistics partner DHL to ensure safe, fast and fully traceable delivery. Every shipment is insured and comes with an individual tracking number.
Delivery countries
We deliver to all countries of the European Union and to selected other European countries. Currently we deliver to, among others:
- Germany
- France
- Italy
- Spain
- Austria
- Switzerland
- Netherlands
- Belgium
- Scandinavia
- Ireland
- Greece
- Portugal
- Luxembourg
Delivery time
Every product is made individually to order to ensure the highest quality and finish. The regular delivery time is approx. 3–4 weeks.
Before shipping, every piece undergoes a careful quality check. Once shipped, you will receive an e-mail with your personal tracking link.
Note: delivery times are estimates. Delays caused by external carriers are beyond our control.
Shipping costs
Shipping within Europe is free of charge. There are no additional shipping or handling fees.
Returns (4)
Returns & exchange
Ready-to-wear collection
Returns within 15 days of receipt, in original condition:
- unworn
- unwashed
- undamaged
- original packaging including labels
Made-to-measure / individual tailoring
Products made individually to your measurements are excluded from exchange and return, as they are made specifically for you.
Return process
Please send your return request by e-mail to:
service@marziani.de
Our customer service will reply within 24 hours with all further steps.
Refund
Once your return has been received and checked, the refund is issued within 10 working days via the original payment method.
Contact
For questions about shipping, delivery or returns, you can reach us at any time at:
service@marziani.de